TERMS & CONDITIONS

CUSTOMER CARE

At Creative Lee, we are dedicated to providing exceptional customer care to address any queries or concerns. Our detailed customer care policy reflects our commitment to building trust and ensuring a seamless shopping experience for our valued customers.

PROCESSING TIMES

Processing times will vary depending on the type of product ordered, and whether customisation is required. Generally, we endeavour to have your order packaged and ready to be shipped within 24 to 72 hours, allowing for weekend and Public Holiday delays.

PERSONALISATION - CUSTOMISATION

Creating an item that is very personal and beautiful takes time. There will be emails back and forth until you are satisfied with the end result. It is recommended to obtain a quote for all personalised and customised orders. Prices will vary depending on the type of product ordered.

Reproduction and distribution of images (ie: downloading, recreating, or altering) from Creative Lee's website and social media pages is not allowed if you do not have written permission from Creative Lee, partner artists, and contributors.

A gentle reminder:

Please don't be offended when we refuse to print licensed images, like Disney, Marvel, Football Logos etc. It is an offense and hefty fines can apply to those who reproduce licensed images for on-selling purposes. Yes, other people do this, but it is not a practice Creative Lee is prepared to be involved in.
Creative Lee has purchased and acquired the appropriate reproduction certifications to reproduce a small number of licensed images.
If at all you are unsure, please send us an email, and we'll help you with the information.

Privacy & Safety

PRIVACY & SAFETY

The privacy and safety of our customers' personal information is paramount, here at Creative Lee. Our policy outlines how we utilise secure payment verification methods and protect user data. We are transparent about our data collection practices and the instances in which we may contact users post-purchase. Our straightforward language and detailed policy aim to cultivate trust and foster long-term customer relationships.

In the course of providing our products and services, Creative Lee may collect personal information from customers, staff, consultants and contractors.

We only use personal information that is reasonably necessary for one or more of our functions or activities, or for a related secondary purpose that would be reasonably expected by you, or to which you have consented. An example of this includes fulfilling orders; or satisfying legal obligations.

Your privacy is of the highest importance to our business.

Privacy Act 1998 (cth) and the 13 Australian Privacy Principles.

WHOLESALE ENQUIRIES

For retailers interested in showcasing our stunning products or blanks, Creative Lee provides comprehensive information on wholesale enquiries.

Our approachable language and detailed insights aim to empower businesses to partner with us and elevate their offerings.

TERMS & CONDITIONS

CUSTOMER CARE

PRIVACY & SAFETY

WHOLESALE ENQUIRIES

PAYMENT METHODS